FAQs

What will my plants look like?

All plants are given a quality check before dispatch by our team of experts, and we will only send out the best quality plants. Please be aware that plants sent out will not neccesarily look how they do in the images on the website, as we provide images of how the plants will look, if they are in season and maintained well. Some plants will be dispatched with no flower or leaves as it may not be the flowering season, this does not mean the plant is of poor quality, as the quality is in the root systems which we pride ourselves on and will continue to keep to a high standard for the future and beyond.

How long will my delivery take?

Your delivery should take a maximum of 10 days from the moment you place your order.   We will not send plants out on a Friday as they will be stuck in transit over the weekend affecting the quality.

How much will my delivery cost?

One Payment of £7.99 for all orders, free delivery over £175.  There is an additional charge for some Scottish areas, either email us to check regarding the extra payment before ordering or we will email you detailing the additional cost.

Where do you actually deliver to?

UK Mainland only.  However, there is an additional charge for certain postcodes in Scotland and the Highlands which will need to be discussed before we process the order.  We do not deliver to Ireland (including Northern Ireland).

Can I Specify a certain location for you to leave my package if im not home?

Yes you can, when you have entered your address into the checkout you will be met with a box named “Additional Information” this is where you can specify a location, if for any reason we delivered you package to that location and it was stolen from that location we hold no liability. (So specifying to leave it with your neighbour may be a good idea).

How can I contact you?

We love to interact with our customers as much as possible, hence the reason we have made contacting us so easy, you can either call our friendly team at 01823 667937 Monday-Friday, or email us at mail@letsgoplanting.co.uk anytime and we will be sure to get back to you as soon as possible.

What do the Hardiness ratings mean ?

Please see the below explanations with regards to Hardiness ratings :

All ratings refer to the UK growing conditions unless otherwise stated. Minimum temperature ranges (in degrees C) are shown in brackets

  • H1a: under glass all year (>15˚C)
  • H1b: can be grown outside in the summer (10 – 15 ˚C)
  • H1c: can be grown outside in the summer (5 – 10 ˚C)
  • H2: tolerant of low temperatures, but not surviving being frozen (1 to 5 ˚C)
  • H3: hardy in coastal and relatively mild parts of the UK (-5 to 1 ˚C)
  • H4: hardy through most of the UK (-10 to -5 ˚C)
  • H5: hardy in most places throughout the UK even in severe winters (-15 to -10 ˚C)
  • H6: hardy in all of UK and northern Europe (-20 to -15 ˚C)
  • H7: hardy in the severest European continental climates (< -20 ˚C)

If the plant I want isn't on your website can you still source this for me?

Operating for over 25 years we have gained a lot of knowledge in locating plants, in local and national areas, we can usually find and source plants that may not be listed on our website, all you need to do is ask…

What payment methods do you accept?

We accept all major credit and debit cards such as: Visa, Visa Electron, Mastercard, Maestro, Solo, Delta” We now also accept payments by Paypal, we also allow for payments to be made over the phone as we have a virtual terminal on site to process card payments.

Can I collect from the nursery in person?

We at Letsgoplanting do allow you to pick up orders from the nursery, although only with confirmation by us to ensure someone is onsite to help you with your order.

Is paying online safe?

Letsgoplanting use Securetrading to process all card payments, this means the data is encrypted so that no one else can view and take this data, we also comply fully with PCIDSS which means all data we receive will be secured or disposed of in the correct specified manner.

Can we visit the nursery?

Yes we would love to meet you and help you choose the right plant for your garden, although if you did want to visit the nursery it will be by appointment only, you can either email us or call us to book an appointment to make sure an appropriate staff member is available for assistance.