Delivery and Returns

Delivery Information

Our standard delivery, excluding some Scottish Destinations, is free when the order value is over £175.
Any order under £175 will be subject to the delivery charges outlined below:

One payment of £7.99.  This excludes some Scottish destinations that may be possible for an additional charge.

NB : WE ARE UNABLE TO SHIP TO IRELAND (including NORTHERN IRELAND) OR THE CHANNEL ISLANDS 

We aim to deliver all orders within 10 working days from the time we receive your order, however, please allow us a few extra days during busy periods.  Pre-orders will be delivered as advised when you order.

Please be sure when checking out, to leave a place to leave the plants if you are not in, this is important as the plants may be stuck in transit if they miss your delivery slot which could result in them loosing quality and health.

Delivery surcharges

Standard delivery is to Mainland UK only.  This excludes some Scottish destinations that may be possible for an additional charge.  You will only pay one delivery surcharge per order, even if you have more than one item. Please email: mail@letsgoplanting.co.uk for further advice.

A surcharge of £7.75 will apply to the following postcodes :

AB ABERDEEN AB31 AB33 AB34 AB35 AB36 AB37 AB38 AB45 AB52 AB53
AB54 AB55 AB56
FK FALKIRK & STIRLING FK17 FK18 FK19 FK20 FK21
HS OUTER HEBRIDES HS1 HS2 HS3 HS4 HS5 HS6 HS7 HS8 HS9
IV INVERNESS IV1 IV2 IV3 IV10 IV11 IV12 IV13 IV14 IV15 IV16
IV17 IV18 IV19 IV20 IV21 IV22 IV23 IV24 IV25 IV26
IV27 IV28 IV30 IV31 IV32 IV36 IV40 IV41 IV42 IV43
IV44 IV45 IV46 IV47 IV48 IV49 IV51 IV52 IV53 IV54
IV55 IV56 IV99
KA KILMARNOCK KA27 KA28
KW KIRKWALL KW1 KW2 KW3 KW5 KW6 KW7 KW8 KW9 KW10 KW11
KW12 KW13 KW14 KW15 KW16 KW17
PA PAISLEY PA20 PA21 PA22 PA23 PA24 PA25 PA26 PA27 PA28 PA29
PA30 PA31 PA32 PA33 PA34 PA35 PA36 PA37 PA38 PA41
PA42 PA43 PA44 PA45 PA46 PA47 PA48 PA49 PA60 PA61
PA62 PA63 PA64 PA65 PA66 PA67 PA68 PA69 PA70 PA71
PA72 PA73 PA74 PA75 PA76 PA77 PA78 PA80
PH PERTH PH17 PH18 PH19 PH20 PH21 PH22 PH23 PH24 PH25 PH26
PH30 PH31 PH32 PH33 PH34 PH35 PH36 PH37 PH38 PH39
PH40 PH41 PH42 PH43 PH44 PH49 PH50
ZE LERWICK ZE1 ZE2 ZE3

A surcharge of £9.25 for delivery on a 48 hour service will apply to the following postcodes :

IM ISLE OF MAN IM1 IM2 IM3 IM4 IM5 IM6 IM7 IM8 IM9 IM99
TR TRURO (SCILLY ISLES) TR21 TR22 TR23 TR24 TR25

A surcharge of £5.00 will apply for delivery to the Isle of Wight :

IOW ISLE OF WIGHT PO30 PO31 PO32 PO33 PO34 PO35 PO36 PO37 PO38 PO39
PO40 PO41

If you have any questions please email us at mail@letsgoplanting.co.uk or phone us on 01823-667937

Returns

You can return any products or plants you’re not happy with within 28 days of receiving it provided you have contacted us within 7 days of receipt.

We will not pay the costs of returning an item to us.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return products or plants to us.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

If you have any questions please email us at mail@letsgoplanting.co.uk or phone us on 01823-667937